[ RentalVue // Privacy ]
Privacy policy
Last updated 14 September 2026
RentalVue is a rental-management application operated by Vail Digital, based in Vail, Colorado. This policy explains what we collect, why, and what you can do about it. It covers both your data as a landlord and the tenant data you enter, because those are treated differently.
What we collect
| Category | What | Why |
|---|---|---|
| Account | Email address, password (hashed, never stored in readable form), name, business name, phone | To create and secure your account, and to contact you about the service |
| Your records | Properties, units, leases, rent charges, payments, expenses, maintenance requests, vacancy listings | This is the product — it exists to store and organise these for you |
| Tenant records | Names, email addresses, phone numbers and notes you enter about your tenants | To operate leases, the rent roll and maintenance on your behalf |
| Receipt images | Photographs or files you attach to expenses | Expense records and tax preparation |
| Inquiries | Name, email, phone and message submitted through your public listings page | To pass prospective renters to you |
| Technical | IP address and basic request logs held by our hosting providers | Security, abuse prevention and reliability |
We do not collect location data, advertising identifiers, contacts, or browsing activity outside RentalVue. We do not use third-party advertising or analytics trackers on the application.
Camera and photo access
If you choose to photograph a receipt, the app requests camera or photo-library access. Images go directly to your private storage area and are used only as attachments to the expense you create. We do not scan them for any other purpose. Declining access simply disables that feature.
Tenant data, and who is responsible for it
You are the controller of your tenants' information; we are the processor. You decide what tenant data to enter and why. We store and process it only to provide the service to you, never for our own purposes, and never to market to your tenants.
Because you are entering other people's personal information, you are responsible for having a lawful basis to do so and for complying with the landlord–tenant and privacy laws that apply where your properties are. If a tenant asks you to correct or remove their information, you can edit or delete it directly in the app.
Who we share it with
We do not sell your data or your tenants' data. We never have and the business does not depend on it. We share data only with the providers required to run the service:
| Provider | Purpose | What it sees |
|---|---|---|
| Supabase | Database, authentication and file storage | All application data, encrypted at rest |
| Cloudflare | Application hosting and content delivery | Requests and IP addresses in transit |
| Resend | Transactional email delivery | Recipient address and message content |
| Apple | App distribution and, where applicable, in-app purchases | Purchase and subscription status only |
We may also disclose information if we are legally required to, or to protect the rights and safety of users — and we will tell you unless we are legally prevented.
Where it is held, and for how long
Data is held on servers in the United States. We keep it for as long as your account is open. Delete your account and it goes with it — see below.
Deleting your account
You can permanently delete your account at any time from Settings → Delete account, in the app. This is a real deletion, not a deactivation: it removes your profile, properties, units, leases, rent history, payments, expenses, maintenance records, receipt images, listings and inquiries.
It cannot be undone, and we cannot recover it for you. If you need your rent or expense records for tax purposes, save them before you delete.
Backups are purged on a rolling cycle and are not used to restore deleted accounts. Email delivery logs held by our email provider may persist briefly under their own retention schedule.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to certain processing. Most of this is available directly in the app — you can view and edit everything you have entered, and delete the account outright. For anything else, write to us and we will respond within 30 days. We will not charge you or degrade your service for exercising these rights.
Security
Traffic is encrypted in transit and data is encrypted at rest. Access to your records is enforced at the database level rather than only in the application, so one account cannot read another's data. Passwords are stored hashed. Receipt images are held in a private store and served through short-lived signed links rather than public URLs.
No system is perfectly secure. If a breach affects your personal information, we will notify you and any regulator as required by law.
Children
RentalVue is a business tool and is not directed at children under 13. We do not knowingly collect their information.
Changes
If we change this policy materially, we will update the date above and notify account holders by email before the change takes effect.
Contact
Questions, requests, or privacy concerns:
support@rentalvue.app
Vail Digital · Vail, Colorado, United States