[ RentalVue // Support ]
Get help
Last updated 22 September 2026
Vail Digital Solutions LLC · Vail, Colorado, United States
A real person reads every message, usually within one business day. If you are writing about something that went wrong, tell us what you were doing and what you expected to happen — that is almost always enough to find it.
Common questions
I can't sign in
There are three ways in: your email and password, a one-tap link emailed to you, or Face ID once you have signed in on that device at least once. If the password is not working, use Use a magic link on the sign-in screen and open the email on the same device.
My sign-in link says it expired
Those links work once, and only for a short window. Request a fresh one from the sign-in screen, and open it on the device you want to sign in on.
My vacancy listing isn't showing up
A listing appears on your public page only once you publish it, and the unit it belongs to has to be vacant. Your page lives at login.rentalvue.app/listings/ followed by the slug you set under Settings → Listings Page URL. If that field is empty, you do not have a public page yet.
How do rent charges get created?
They are generated once a month for every lease that is active or ending, on the rent due day you set on the lease. You can also create the current month yourself with Generate rent charges on the Rent Roll screen. Generating twice does not double-charge — a charge that already exists is left alone.
How do I give a tenant access?
Open the tenant and send an invitation to their email address. They get a link to the tenant portal, where they can see their lease, their balance and file a maintenance request. They cannot see anything about your other properties, tenants or finances.
Can my tenants use the iPhone app?
Yes. Invite them from the Tenants screen and they can install the same app and sign in with the address you invited — the app recognises them and shows their side: their lease and balance, what they have paid, and a form to report a problem with a photo. They see their own place and nothing else. If they would rather not install anything, the same thing works in a browser at login.rentalvue.app/portal.
I'm not getting notifications
Notifications need permission, which iOS only asks for once. If you declined it, the app cannot ask again — turn it back on in the iPhone Settings app under Notifications → RentalVue.
Delete your account
In the app, open Settings, scroll to Delete Account, and confirm by typing DELETE.
It takes effect immediately: you are signed out everywhere, you cannot sign back in, your vacancy listings come down and no further rent charges are raised.
You have 14 days to change your mind. We email you a link that puts everything back — properties, units, leases, tenants, charges, payments, expenses, maintenance history and receipt images. After 14 days all of it is deleted permanently and cannot be recovered, so if you need any of it for taxes, save it before then.
If you cannot reach the app for any reason, email us from the address on the account and we will close it for you. If you deleted by mistake and the link has expired, email us anyway — it is worth asking.
What RentalVue does not do
It does not collect rent, run tenant screening or credit checks, or file your taxes. It is the record of what happened, not a payment processor. If you are looking for those, RentalVue is not the right tool and we would rather tell you now.
Pricing
Free covers one unit, and includes the tenant portal. Portfolio is $49 a month for up to five units, and adds your public vacancy page, automatic monthly rent charges and automatic late fees. Pro is $99 a month for unlimited units, and adds income reports and a Schedule E export.
Subscriptions are bought and billed through your Apple ID, renew monthly until cancelled, and are managed in your Apple subscription settings.